Checkout - Bed Bug Laundry NYC

I called for a pickup and they were here within 2 hours. Super friendly, easy to work with and gave me some peace of mind during a very trying time. Costs are a bit pricey but worth it.

Allyson C.
8/02/2022

First off, for anyone who has ever had bed bugs - we know what a stressful situation this could already be. My building didn't tell anyone that there was an active bed bug infestation in the walls and here lay my problem.

Planning on moving out anyway, I decided to be safe rather than sorry and get single thing of mine cleaned. BBL has specific rules how to label your items, so I follow the guidelines and label everything accordingly and send my stuff off. At first, I didn't know if I was getting my stuff back - no invoice or receipt is given to you when they take your clothes they just kinda take it and run off (as a person with anxiety this didn't help me).

Anyway, they stored my stuff for a few weeks, dropped it at my new apartment and all was well. I paid over 1K, and also donated my furniture to them as well (felt kinda pressured to do so but whatever, I wasn't going to take it so why not).

After rummaging through all my stuff, I realized I my Gucci belt buckle had be taken off the belt. So I had the leather but not the buckle. Without assuming anything, I called them, explained the situation and after a long dragging process that took at least two weeks it's found out that "I labeled it incorrectly" so because of this the belt buckle damaged their dryer, and one of their employees just decided to throw it out. No notifying me, no explanation, nothing, it was just tossed.

I know I didn't label this incorrectly and even if I did, I would think it would be decent customer service to let someone know that their items were damaged, I spent over 1K for crying out loud!

Anyway, I ask what can be done here and the owner, Chris, behind to blame me for this, question the authenticity of my belt and makes me like I'm the one who is in the wrong.

I'm not patient person and I was extremely patient with this team because at the end of the day I spent $480 on this belt a few years back and I wanted to get some sort of reimbursement. After constant back and forth and constantly lying from Chris' end I had gotten fed up.

He claimed that he needed to take my belt and "bring it to their guy" to authenticate it in the city, I say OK. I ask if we'll be able to do something after they authenticate it and he says yes, he'll work with me

He comes to get the belt - to then ask me for a receipt, obviously I don't have one since I've had this belt for a few years, so I tell him I don't have this and he says "going to need some type of receipt" and at this point, they wasted my time, questioned my honesty and broke my belt, I'm fed up - I just want my belt back. I ask for my belt back, and an eta and I got no response.

I start texting and texting and he refuses to give me an eta on this. Chris then tells me he's at the Gucci store and that they can fix it if I give some sort of proof of receipt... so what happened to "their guy?"

At this point I know he tried to go pawn my belt or get some money for it, and I call him, I tell him I want no money from him, just my belt and he STILL REFUSES TO GIVE ME AN ETA. These people are thieves!!!!

Once I told him that the camera in front of my building shows him picking up the belt he begins to calm down after his machismo rant. Disgusting pigs, I can't even believe I had to go through this hell, on top of the hell of already having bed bugs.

Then Chris proceeds to tell me that the owner will reach out to me, I call their employee Silvio, who picked up my clothes and ask for the owners number and he says Chris is the owner. So I don't think I really need to explain much more. This place is a scam.

At the end of this I convince him to give my belt back, had to mentioned the cops and the camera recording to do so. I say I want nothing from them, because of course concerned about their image he now offers me some compensation - no Chris, YOURE a con artist and it's the principle. I tell him to leave my belt in front of my door and lose my number and that's what he did.

Listen god knows if they even did anything to my clothes, but no problems yet so far. Be careful though, Chris is a con artist and a scammer and a thief and a liar.

Don't send your valuables - I put that on myself, I wasn't supposed to send this and because of the stress I completely forgot to hold it back and I guess I paid the price. I don't want anyone to go through what I went through.

Watch out for this place

Alexis T.
6/08/2021

Chris and his team couldn't have been kinder, helpful or more attentive during my unexpected and challenging experience with bedbugs. I only myself had 48 hours notice before the exterminators were set to come, expecting a completely clear apartment. In my panic, I found BBLNYC via a Google search and called Chris later into the night. He came to my aid the very next day, clearing my apartment out more quickly than I could have imagined, providing lots of friendly advice (and reassurance) on my next steps in the process. He also expertly coordinated with my pest control company. The dry cleaning was a godsend -- I was able to store my clothes for free for over six weeks as I finished with the bedbug treatment and made the decision to move out of my apartment. Silvio delivered my laundry and dry cleaning to my new apartment on time at the very beginning of the delivery window, and it came so neatly packaged. In summary, I received the best service at every stage of this process. I truly don't know what I would have done without BBLNYC!

Alice M.
3/24/2021

I cannot say enough good things about this company!

They are professional, responsive, empathetic, efficient and kind.

Earlier this fall we found a bed bug in our apartment and sent about half our clothing to them. In responding to my initial (somewhat panicky) email, they were understanding and really helpful. They sent instructions on prepping for pickup that were super clear and easy to follow. A week or so later my partner pulled out an old sweater and got bites, resulting in us wanting to send the other half of our clothes to them. They completely understood and scheduled a second pickup immediately and very kindly created one invoice instead of two for ease of payment.

They offer a range of treatments from full service (treat, wash & fold) to heat chamber services (for delicates).

This place is a must use. Bed Bugs are the goddamn worst pest in this city and if you are one who is unfortunate to get them, the BedBug Laundry Service will give you peace of mind.

They are great

Jeenie Y.
11/23/2020

I was struggling for weeks during this pandemic trying to find a service to help my infestation out while moving into my new place, it was getting to the point where critters would fall out of my PJs when I woke up. After contacting Chris and setting up an appointment, my problems were rest assured.

First of all, I want to say that the service is very fluid. Chris goes into a lot of detail talking about what he plans to do when he gets your possessions and makes sure you know what you're getting. It's easy to see that Chris is really experienced when he gives you the run down and how he deals with any issues or questions you have.

They charge a great rate for what you're getting. They come to where you are, pack up all possessions you ask for, fumigate it, and bring it over to where you're going. The most incredible part about it all is how neatly everything is packaged. The articles of clothing I asked to be treated where in closed bags and when I got to opening all the packages, everything was there. From my mattresses to my boxers I had everything I asked them to treat and it was all bed bug free. Really have to gives Chris and his guys huge thumbs up. Don't hesitate to come here if you're looking for a fumigation service.

Taha H.
11/10/2020

WOWOWOWOW. Chris and his team were absolutely wonderful. I had a terrible situation where I felt like my apartment was infested. Thankfully, I found BBL services and they saved me!!! They packed up my entire apartment, fumigated it, then moved it all to my new apartment when I was ready. Not that I was surprised, but every single item in my apartment was packed up so perfectly and nothing was missing. The movers were absolutely wonderful and so kind! I don't wish this upon anyone, but if it does happen to you, save yourself the stress and energy and call Chris and his team. They are excellent! Thank you thank you thank you!!!!

Casey S.
10/03/2020

This service was great. Chris is a great guy, is really Communicative and went into a lot of detail. What I liked best is that he was so patient. I was kind of freaking out about bed bugs, my possessions and he spent a lot of time on the phone with me, walking me through the process and was even more knowledgeable than some exterminators I spoke to. I also really appreciated how much time he spent helping me out before I even agreed to use the service. Chris was also available to help out when I had questions. Silvio was also a really nice friendly and diligent guy when it came picking up and dropping off my clothes, he was flexible with timing and gave mE about a 20 minute heads up that he was arriving.

The pricing is pretty good. It doesn't seem much more than a standard laundry service, I expected it to cost a bit more per pound, but it does add up since you're sending them probably everything so that probably why it's a bit cheaper which I appreciate.

I have one piece of feedback for the team, after my clothes were picked up I wasn't given a receipt or anything. No record that my stuff was taken. I was a little bit anxious about all my clothes being somewhere else with no official record of the transaction. I'd fee a little better if I were given some sort of receipt like you get when you go to a normal dry cleaner. Not a big deal since I got all my stuff back and in great condition.

THANK YOU

Michael Q.
5/27/2020

I cannot recommend Chris and his team enough if you are dealing with a Bed Bug Issue in NYC. If you suspect an issue, look no further!

After working with an exterminator and weeks of finding dead bugs in the apartment (make sure you get your place sprayed twice within 14 days), Chris was able to come by and help determine that the bugs were migrating from another unit or building. Unfortunately for me, this meant there was very little I could do to solve the problem since we couldn't spray the "nest".

Once I decided to move out of my apartment, Chris and his team charged me a very reasonable rate to pack everything up and fumigate inside the moving van. If you decide to move due to a bed bug issue - HIRE CHRIS - fumigation is the only way to ensure you don't take a bug or an egg with you.

During the entire process, Chris and his team were kind, understanding, and helped me get my sanity back. Everyone from laundry pick up to moving crew were friendly and great to work with.

It's now been 3 weeks since I moved out and I can finally say I'm finished with this nightmare. Best of luck to anyone going through this - it's not easy but you will figure it out!!

Jamie C.
2/26/2020

If you want to add more stress to a very stressful time this is the company to hire. I had a question about the price and the guy went ballistic.....save yourself some stress and get someone else to do the work.

Tom C.
2/10/2020

Amazing service, highly recommend for anyone going through this! staff is extremely friendly and accommodating and my things were returned in exact same condition as they were picked up. you won't find a better price point in NYC for this type of service.

Reeves T.
1/20/2020

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